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Download Administering Cisco Contact Center Enterprise Exam Dumps
NEW QUESTION 37
Which two steps are required to configure a Supervisor? (Choose two.)
- A. assign the Supervisor to a Precision Queue
- B. make sure the Supervisor has an Active Directory Account
- C. ensure that "Is Supervisor" is checked
- D. assign the Supervisor to only one Team
- E. assign the Supervisor to a Skill Group and Precision Queue
Answer: C,D
NEW QUESTION 38
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. CCE Web Admin
- B. Auto-answer
- C. Skill target configuration
- D. Survivability
- E. Scripting logic
Answer: A,C
NEW QUESTION 39
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Progression Mode
- B. Predictive Mode
- C. Preview Mode
- D. Accept Mode
- E. Direct Predictive Mode
Answer: C,E
NEW QUESTION 40
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. call abandon rate
- B. customer satisfaction
- C. productivity
- D. customer expectations
- E. cost
- F. average queue time
Answer: A,D
NEW QUESTION 41
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